Privacy policy
Objective, Scope, and Applicability
EPURE GLOBAL PRIVATE LIMITED ("Company," "we," "our," "us") respects individuals' privacy and is dedicated to safeguarding it. This Privacy Policy ("Policy") elucidates how we collect, utilize, disclose, and transfer Personal Information (as defined below) through platforms governed by the Company, such as www.epurederma.com and associated mobile sites/applications (the "Platforms"), pertaining to individuals browsing, accessing, or providing information on or through the Platform, or whose information the Company otherwise collects, receives, or processes concerning the offer and sale of its products ("Products") (collectively referred to as "Customers," "you," "your"). This Policy does not pertain to Personal Information collected offline (unless specified otherwise), to Company websites not linking to this Policy, to Customers outside India, or to third-party websites linked by the Platform.
By accessing and/or using our Platform and providing information as per this Policy, you consent to the collection and use of the disclosed information on the Platform in accordance with this Policy, including sharing your information as specified. We encourage you to review this Policy concerning the collection, use, and disclosure of your information. If any terms or policies herein make you uncomfortable, you may opt to discontinue Platform usage.
Additionally, you agree and consent to receiving all service-related communications on the mobile number provided to the Company, even if registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations"). You expressly consent to receive communications related to the Company's services, acknowledging no such communication shall be construed as Unsolicited Commercial Communication as per Regulation 2(bw) of the TRAI Regulations.
For the purposes of this Policy, "Personal Information" refers to any information related to you, directly or indirectly, capable of identifying you, submitted to and/or collected over the Platform and maintained by the Company, excluding freely available or accessible public domain information.
How Do We Collect Your Personal Information?
We engage with you through various means, including the Platform, email, phone, or text messaging. Communication may entail providing and receiving information. We collect and receive Personal Information in the following ways:
Submission on our Platform: We collect and store Personal Information provided during Platform usage, including voluntary registration, sponsored social media platforms, or events. This may include name, postal address, email address, etc.
Automatic Collection: Information about Platform usage, interaction with content, and services is automatically collected and stored. This may include data transmitted by your Internet browser.
Other Sources: Information may be received from third parties, such as updated delivery information or from third-party applications or social media sites if you opt-in.
What Personal Information Do We Collect?
We collect only necessary information to ensure accurate services and process your Product orders. Categories of Personal Information collected and processed include:
- Contact details: Name, email, postal addresses, phone number(s), country.
- Demographic information: Date of birth, language preference, location.
- Transaction details: Products purchased, IP addresses, etc.
- Financial information: Payment instrument details.
- Technical data: Information about your device, system, and application software.
What Is the Purpose for Which the Personal Information Is Collected?
- Personal Information may be used for various purposes, including:
- Verifying identity and fulfilling purchases.
- Communicating account activities and responding to queries.
- Improving services and conducting marketing research.
- Administering contests, promotions, or surveys.
- Legal compliance and fraud prevention.
- Tailoring content, advertisements, and offers.
- Internal research and analytics.
- The Legal Basis for Collecting Your Personal Information:
The legal basis for Personal Information collection includes performance of a contract, legitimate interest, compliance with legal obligations, and consent where applicable.
How Do We Share the Personal Information?
Personal Information is shared with authorized personnel only. It may be shared with affiliates, service providers, or other corporate entities for various purposes outlined in this Policy.
Retention of Personal Information
Personal Information is retained as long as necessary for the purposes for which it was collected or as required by law. Appropriate safeguards are maintained to protect the information against unauthorized access.
Opting Out
Customers have the option to opt-out of receiving promotional or marketing communications. Various opt-out options are provided for different types of communications.
Withdrawal of Consent
Customers may withdraw consent for Personal Information processing by contacting us. However, processing carried out before consent withdrawal remains lawful.
How We Store Your Personal Information
Personal Information may be stored on secure on-site servers or via third-party cloud services. Appropriate security measures are implemented to protect the information.
Disposal of Personal Information
Reasonable steps are taken to delete or permanently de-identify Personal Information no longer needed.
Do We Use "Cookies"?
Cookies may be used to track preferences and activities on the Platform, providing a more efficient user experience. Customers have the option to block cookies but may lose some functionality on the Platform.
Customer Comments and Content
Customer-posted comments or content on the Platform may be read, collected, or used by third parties. We are not responsible for such information.
Links to Third-Party Advertisements or Sites
Links to third-party websites may be displayed on the Platform. We are not responsible for the content or use of such websites.
Third-Party Analytics
Third-party analytics services may be used to evaluate Platform usage. Customers consent to the processing of information by these analytics providers.
Employment Opportunities
Means for submitting resumes or other information for employment consideration are provided. Information received is kept confidential and may be used for hiring decisions.
Children
The Platform is not intended for individuals under the age of eighteen (18). Personal Information is not knowingly collected from individuals under the age of eighteen (18).
Security
Various measures, including physical, technical, and organizational controls, are implemented to protect Personal Information. However, we are not liable for any unauthorized access or misuse of Personal Information by third parties.
Policy Review
This Policy is periodically reviewed and may be modified. Changes are effective immediately upon posting on the Platform.
Privacy Concerns
For privacy concerns, complaints, or queries related to Personal Information or this Policy, please contact:
EPURE GLOBAL PRIVATE LIMITED, Attn: Vikash Kumar, Privacy/Grievance Officer
Contact info: +919019335155
E-mail at :contact@epurederma.com