Refund policy

Returns, Refunds, Cancellations, and Exchanges

Our Process:

Initiating a Request:

  • Please submit a return or replacement request within 7 days of delivery if you have received incorrect or expired items.
  • To raise a request, kindly visit our contact page with your order and contact details.
  • Alternatively, you can contact our customer support at +91-22-31967759.
  • For damaged or missing items, please notify us within 2 days of delivery.

Review Period:

  • Allow us 2 working days to review your return request.

Pickup Service:

  • Upon approval, our courier partner will collect the products from your location.

Self-Shipping (if applicable):

  • If our reverse pickup service is unavailable in your area, you may opt to self-ship the product using a reliable courier service. We will reimburse the courier charges via Gpay or your preferred transfer method.

Verification and Resolution:

  • Upon receiving the returned product, we will verify it against your claim and proceed with replacement or refund accordingly, subject to stock availability.

Conditions for Return/Replacement:

  • Incorrect product delivered
  • Expired product delivered
  • Damaged product received (physical damage or tampered packaging)
  • Incomplete order (missing items)

Conditions Not Eligible for Return/Replacement:

  • Opened, used, or altered products
  • Missing original packaging (mono cartons, labels, etc.)
  • Return/replacement request generated after 7 days from delivery
  • Report of damaged/missing product after 2 days from delivery

Return Process: Upon initiating a return request, our courier partners will schedule a pickup within 5-7 business days. The item will undergo quality checks at our warehouse before a refund is issued.

Order Cancellation: You can cancel your order via the "CANCEL" button on the order details page in the "My Account" section. Please provide a reason for cancellation. Note that EPURE GLOBAL PRIVATE LIMITED (EPURE DERMA) reserves the right to cancel any order without prior confirmation.

Refund Procedure:

  • Prepaid orders: Refunds will be processed to the original payment method within 7 business days.
  • Cash on Delivery orders: Customers must provide bank details for refund processing.

Refund Timeline:

  • Order cancellation: Refund processed within 7 business days.
  • Returns: Refund issued after product receipt and quality check, typically within 2 weeks of pickup.

Partial Order Returns: Yes, you may return eligible products within 7 days of delivery.

Please note that all terms and conditions are subject to ÉPURE DERMA's policies and may be updated periodically.